Romantic Sliding Wedding Invitation with Illustrated Couple & Floral Details

Return & Refund Policy

We want you to love your invitations. Please review the policy below for personalized and non-personalized items.

Personalized Items (Custom Printing)

• Non-returnable, non-refundable once your digital proof is approved and production has started.
• Cancellations are accepted before proof approval for a full refund.
• If we make a production error (wrong color, foil, quantity, or damage caused by us), we will reprint or refund at no cost.
• If an error appears exactly as approved in your proof (text, spelling, dates), we can reprint at a discounted rate.

Non-Personalized Items

• Returns accepted within 14 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Unless the item is defective or we sent the wrong product, the buyer is responsible for return shipping. No restocking fee.

Damaged or Incorrect Items

• Report within 3 days of delivery with photos of the package and items.
• We will arrange a free replacement or full refund after verification.

How to Start a Return

1. Email us at support@elegantinvite.com with your order number.
2. Share photos and a brief description of the issue.
3. We will confirm next steps and provide a return label if applicable.

Refund Method

Approved refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return (when applicable).

Notes

• Minor color variations may occur due to screen and print differences and are not considered defects.
• Please ensure the shipping address is correct; undeliverable/returned parcels due to address errors may incur reshipment fees.