Refund - Cancellation Policy
Refund & Cancellation Policy
Effective date: July 25, 2025
Because all of our products are custom-made and personalized, we are unable to accept returns, exchanges, or cancellations once production has started.
❌ Non-Refundable Items:
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Personalized invitations
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Custom wording, names, dates, or designs
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Digital proofs once approved
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Printed and shipped items
✅ Exceptions – We’ll Make It Right If:
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The item arrives damaged
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There’s a printing error caused by us
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You received the wrong product
In such cases, please contact us within 3 days of receiving your order.
We'll gladly reprint or refund depending on the issue.
🖥️ Proof Approval Responsibility:
We send a digital proof before printing. It's your responsibility to carefully check all spelling, dates, and details before approval.
Once approved, we cannot make changes or accept responsibility for any typos or errors.
📦 Lost or Delayed Shipments:
We ship using reliable carriers and provide tracking.
We are not responsible for delays caused by the shipping carrier, customs, or incorrect addresses provided by the customer.
💬 Contact Us:
If you have questions or believe there’s a problem with your order, please contact us at:
We’re happy to help and ensure your experience with Elegant Invite is a positive one.